And from My Products, you can now directly create a Service Request or Request an Upgrade for a product in your installed base as well. For example, Knowledge Base solutions are now displayed on the Support by Product pages, which means that customers can now request code upgrades. Q: The Online Support site seems to be continuously evolving and improving… Can you tell our customers what new features rolled out in the May 2014 release?Ī: With the recent release, we delivered a number of new enhancements to streamline and simplify the self-service experience. The February 2014 release focused on infrastructure and process improvements, and the transition of Data Domain to EMC Online Support ( related blog).Īnd, we’re not stopping there! Recently, I meet with Senior Program Manager, Mike Ginn, who leads the ongoing development of EMC’s Online Support site, to get an update on what’s new and what’s to come…. In November, we added more proactive features to My Products, and introduced the company administration functionality ( related blog). Last June, we revamped navigation and introduced Proactive Service capabilities under My Support>My Products, providing a simplified view of product Service Life information ( related blog). Since launching our new and improved Online Support site ( ) in May of 2012, EMC has continued to build on a portfolio of features and improve ease of use. View All Electronics & Accessories Deals.Energy, Climate Action & Sustainability.APEX Cloud Platform for Red Hat OpenShift.APEX Cloud Platform for Microsoft Azure. APEX Data Storage Services Backup Target.
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